RAB KeukenhofRent-a-Bike Keukenhof
FAQ
Frequently Asked Questions

General

What are the costs?

It depends on what kind of bike you rent, for how long and whether you take out insurance. Please check the prices here.

What happens if I return my bike after  closing hours?

If you tell us in advance that you will return your bike after 6 PM, this should not be a problem. When we are not informed in advance, please contact us by phone on +31(0)252251144 to inform us about your delay during your period of rent. When you don't contact us before closing time, we have to charge an extra day.

What are the cancellation conditions?

Of course it can always happen that you are unavoidably prevented or the weather is very bad. Therefore always keep an eye on the weather forecasts. If you want to change the date or cancel anyway:

48 hours in advance: 25% will be charged
24 hours in advance: 50% will be charged
less than 24 hours in advance: 100% will be charged

Bikes 

Damage & Theft

Is the bike insured?

The bike is not automatically insured. However, there is a possibility to ensure your bike. For a normal bike only €3,- a day or for an e-bike €6,- a day 

What happens when a rental bike breaks down during the rental period?

Our bikes are well maintained and the risk of breakdown is therefore very low. Should the unexpected happen on your way, please give us a call and we will make sure we will come and replace the bike as soon as possible. Our phone number is placed on every bike and also on the receipt, we give you.

What happens if the bike gets stolen?

When you lock your bike, the chances that the bike gets stolen is very small. Whenever this still might happen, you can show us the key to the bike, showing that you’ve locked the bike. If you press charges and you are well insured, you don’t have to pay for the bike. When you are not insured and you can’t show us that the bike was locked, you’ll have to pay the value of the bike.

Delivery

What are the costs for bike delivery?

The delivery for bikes within Noordwijk or Noordwijkerhout is for free with an order from €50,-. An order under € 50, - the costs for delivery or pick up will be €5 per bicycle. Delivery costs outside Noordwijk or Noordwijkerhout depend on the number of bikes and the drop off location. Please contact us for a quotation.

When do you deliver?

We usually deliver the bikes in the morning between 10 AM and 12 AM. But should you require a different time of delivery, that would also be possible.

IBAN: NL71RABO0376927100
VAT nr: NL855913186B01
CoC nr: 64941353

TripAdvisor
Noordwijkerhout

Landbouwplein 10
2211 GE Noordwijkerhout

+31 252 25 11 44

Monday 9 AM - 6 PM
Tuesday 9 AM - 6 PM
Wednesday 9 AM - 6 PM
Thursday 9 AM - 6 PM
Friday 9 AM - 9 PM
Saterday 9 AM - 5 PM
Sunday 10 AM - 6 PM