Frequently Asked Questions

Rental location Noordwijkerhout

General

What are the costs?

It depends on what kind of bike you rent, for how long and whether you take out insurance. Please check the prices here.

What happens if I return my bike after  closing hours?

If you tell us in advance that you will return your bike after 6 PM, this should not be a problem. When we are not informed in advance, please contact us by phone on +31(0)252251144 to inform us about your delay during your period of rent. When you don't contact us before closing time, we have to charge an extra day.

What are the cancellation conditions?

Of course, it can always happen that you are unavoidably prevented or the weather is very bad. Therefore always keep an eye on the weather forecasts. If you want to change the date or cancel anyway:

more than 48 hours in advance: 25% will be charged
48 till 24 hours in advance: 50% will be charged
less than 24 hours in advance: 100% will be charged

Bikes 

Damage & Theft

Is the bike insured?

The bike is not automatically insured. However, there is a possibility to ensure your bike. For a normal bike only €2,50 a day or for an E-bike, tandem or cargo bike €5,- a day
please note: if the bicycle is stolen, a report must be made at the police station. You also still need to have the bicycle key.  

What happens when a rental bike breaks down during the rental period?

Our bikes are well maintained and the risk of breakdown is therefore very low. Should the unexpected happen on your way, please give us a call and we will make sure we will come (during our opening hours and within our route map) and replace the bike as soon as possible. Our phone number is placed on every bike and also on the receipt, we give you.

What happens if the bike gets stolen?

When you lock your bike, the chances that the bike gets stolen is very small. Whenever this still might happen, you can show us the key to the bike, showing that you’ve locked the bike. If you press charges and you are well insured, you don’t have to pay for the bike. When you are not insured and you can’t show us that the bike was locked, you’ll have to pay the value of the bike.

Delivery

When do you deliver?

We usually deliver the bikes in the morning between 10 AM and 12 AM. But should you require a different time of delivery, that would also be possible.

Rent-a-Bike van Dam - Noordwijkerhout
Landbouwplein 10
2211GE Noordwijkerhout
The Netherlands
Monday until Friday : open from 9:00 until 18:00

Saturday : open from 9:00 until 17:00
Sunday : only on request 

+31 (0) 252 25 11 44
info@rentabikevandam.nl
www.rentabikevandam.nl
VAT nr: 855913186B01
CoC nr: 64941353
IBAN: NL71RABO0376927100